Dermatology Center New Jersey: Laser + Skin Institute of Chatham, NJ provides Dermatology and Cosmetic Skin Care Services - Board Certified NJ Dermatologist: Botox NJ and Collagen Injections NJ, Chemical Peels, NJ Laser Hair Removal, Laser Resurfacing NJ, Laser Sunspot and Tattoo Removal, Microdermabrasion

Laser + Skin Institute, Chatham, NJ : Dr. Lisa Coppa Breslauer

Results of our 2009 Year End Patient Survey

Dr. Lisa Coppa Breslauer and the staff at the Laser + Skin Institute would like to thank you for taking part in our year end patient survey! Your participation was greatly appreciated, and the results are posted below. We've also included a few comments that we received. (Survey specs are listed at the bottom of the page)

In summary, we continue to do many things that our patients truly appreciate, including interactions with the Doctor, the staff, and our new office atmosphere.

We would like to point out that although we have made great progress on shortening our wait times, we are not satisfied. We will continue to do everything we can to make your visit with us the best it can be. We are always striving to find the balance that our patients are comfortable with in this area, as one person's wait time is directly related to the amount of quality time that another patient spends with the Doctor. As one patient stated "I waited awhile to be seen, but I really appreciate the time she gives me as well, so I understand."

One last note...please feel free to share this info on your Facebook page, Twitter, or via email! Maybe you know a friend who is looking for a new Dermatologist, and what could be easier than using the "Share This" link below! Give it a try! We appreciate it. Now, on to the results...

Purpose of your visit to the Laser + Skin Institute

Patient Response: "I'm always treated in a very friendly manner by ALL staff members."

How you were treated by the staff at the Laser + Skin Institute

Patient Response: "Outstanding staff, superior to anything I have ever encountered at a doctor's office in this area."

How you were treated by the Nurse/Assistants at the Laser + Skin Institute

Patient Response: "I was treated with kindness and compassion by this extremely competent medical staff."

How you were treated by Lisa Coppa Breslauer, MD at the Laser + Skin Institute

Patient Response: "Dr. Coppa Breslauer has the most wonderful bedside manner. She listens to you rather than just talking at you. She discusses options with you and really wants to help her patients rather than just getting them in and out of the office as quickly as possible. I wish all my doctors were like her."

The amount of time you were given by Lisa Coppa Breslauer, MD at the Laser + Skin Institute

Patient Response: "This is the one thing that stands out the most to me as a patient. I have never felt rushed. All questions and concerns were answered by Dr. B. You just don't get that type of experience anymore in this area of NJ. Please don't ever change! It is why I recommend you to so many people."

The amount of time you had to be seen by Lisa Coppa Breslauer, MD at the Laser + Skin Institute

Patient Response: "Sometimes there is a wait, but it is understandable, because she takes her time with patients."

The way your questions were answered by Lisa Coppa Breslauer, MD at the Laser + Skin Institute

Patient Response: "I didn't feel like she was just trying to do the most procedures and get the most money out of me. Dr. B offered several options for treatments. Also, she was extremely sensitive to explaining to me that I had some precancerous spots on my face. I felt she was very proactive. Dr. B also carefully examined my spots each and every time I saw her even if it was for another reason other than the treatment of the precancer."

The courtesy you were shown by the staff at the Laser + Skin Institute

Patient Response: "The two nurses I have had have been extremely professional and very personable. Erin seems to take a little extra time to get to know her patients as well
as Dr. B. A simple smile goes a long way. Thanks for that!"

Patient Response: " This is my favorite office to deal with. Courteous, efficient, clean and aesthetically attractive. I would definitely refer friends to the Laser + Skin Institute."

Survey Statistics at a glance

The 2009 Patient Survey was delivered to 1,761 people on December 30, 2009 at 11:51am

The email had an open rate of almost 30% (industry avg is 13.2%)

44.4% of the recipients who opened the email, completed the survey.

More than 50% of the recipients who took the survey, also submitted comments.

Press Contact
Glenn C. Breslauer
973.635.5050
info@lsinj.com
Lisa Coppa Breslauer, M.D.
© Laser + Skin Institute