Results of our 2010 Patient Survey - Dermatology Center New Jersey: Laser + Skin Institute of Chatham, NJ provides Dermatology and Cosmetic Skin Care Services - Board Certified NJ Dermatologist: Botox NJ and Collagen Injections NJ, Chemical Peels, NJ Laser Hair Removal, Laser Resurfacing NJ, Laser Sunspot and Tattoo Removal, Microdermabrasion

Laser + Skin Institute, Chatham, NJ : Dr. Lisa Breslauer

Results of our 2010 Year End Patient Survey

Dr. Lisa Breslauer and the staff at the Laser + Skin Institute would like to thank you for taking part in our annual year end patient survey! As always, your participation was greatly appreciated, and the results are posted below. We've also included more comments this year, as we received so many from our patients! (Survey specs are listed at the bottom of the page)

To summarize 2010 based on the feedback, we continue to do many things that our patients truly appreciate, including interactions with the Doctor, the PA, our Spa services, the staff, and our new office atmosphere. Remember, you can always take a patient survey on our site at any point during the year, or you can 'like' our Facebook page and offer suggestions there as well.

What we learned from our 2009 survey last year, was that our biggest area of concern was the time that our patients spent in the waiting room before being taken back to an exam room. We've put extra resources in this area, and we are very proud to say that we have made great progress in 2010! As you will see in the survey results listed below, 92.4% of respondants were either 'extremely satisfied' or 'satisfied' with their wait time to see their provider of services.

This feedback is very valuable to us, as we use it to continually monitor our patients experiences in our office. For providing your feedback, we thank you.

One last note...please feel free to share this info on your Facebook page, Twitter, or via email! Maybe you know a friend who is looking for a new Dermatologist, or Spa to go to and what could be easier than using the "Share This" link below! Give it a try! We appreciate it. Now, on to the results...

Purpose of your visit to the Laser + Skin Institute

Patient Response: "I think everyone in the office is AMAZING! I never feel rushed and every service I have had I have been incedibly pleased with the results."

Patient Response: "I love that Dr. B speaks with me and not at me. She provides input about what she sees and asks for my feedback in the decision making process."

How you were treated by the staff at the Laser + Skin Institute

Patient Response: "Staff and Dr. B are very thorough and attentive...you feel as full attention is given directly to you and I do not feel rushed."

Patient Response: "The politeness of your staff. The postiive attitude of your staff and the time that is spent with you with the Dr., that is very important."

How you were treated by the Medical Assistants at the Laser + Skin Institute

Patient Response: "I like that any procedure being performed is explained thoroughly before and even during the procedure."

Patient Response: "this was my first visit to a dermatologist and it was a very comfortable environment. everyone was very nice and welcoming."

How you were treated by your provider of services at the Laser + Skin Institute

Patient Response: "Dr. Breslauer always has a smile and takes the time to listen to my concerns and answer ALL of my questions. I appreciate this more than words can say."

Patient Response: "The PA Lauralee was very thorough and understood my concerns with the potential side effects of certain medications."

Patient Response: "Service was better than any high end spa. Not pushed to buy expensive products. Brenda is very knowledgable and professional."

The amount of time you were given by your provider of services at the Laser + Skin Institute

Patient Response: "Dr. Breslauer is wonderful! She always is very patient and answers all of my questions. She really cares for her patients, and we appreciate that!"

Patient Response: "I like the individual attention given to the patient. Dr. B always ask questions and listens to the patient. I like that a lot. It seems to be a lost art amongst Doctors these days.!"

The amount of time you had to wait to be seen by your provider of services at the Laser + Skin Institute

Patient Response: "I have always been seen within 10 minutes and rarely wait 10 minutes in the waiting area...very efficient."

Patient Response: "You run a very tight ship! I have never had to wait very long."

Patient Response: "This was our fastest appt. yet. We usually wait a long time, but we were in and out in 15 minutes!!"

The way your questions were answered by your provider of services at the Laser + Skin Institute

Patient Response: "All procedures are explained professionally and questions are always addressed in with an understanding manner. You are treated like a person, not a number. With respect always."

Patient Response: "I love the fact that your appointment is your appointment regardless if you have 10 questions or 50."

The courtesy you were shown by the waiting room attendant at the Laser + Skin Institute

Patient Response: "There is always a greeting from the receptionist and she is extremely friendly and accomodating."

Patient Response: "Receptionist was very kind...Everyone is so nice, and I love the new office. It is very calming."

How you rate your visit to the Laser + Skin Institute

Patient Response: "Dr. B.'s medical skills and bedside manner are excellent. She leads by example and, as a result, her staff exhibits the same qualities making a patient's visit a positive experience."

Patient Response: "Dr. Breslauer is the best dermatologist I have ever been seen by. She is very thorough during exams, and you get the feeling that she really cares about you as a patient. I would refer anyone looking for a dermatologist to her."

Patient Response: "The care and attention that Dr. Breslauer gives to me EVERY time I visit the office. I don't feel like I am being pushed through at a rapid pace and left with unanswered questions. I'm treated like a person not a number."

Patient Response: "I have recommended Brenda, Dr Lisa Breslauer and Lauralee to many of my friends who are now patients in the practice."

Survey Statistics at a glance

The 2010 Patient Survey was delivered to 1,875 people on December 29, 2010 at 1:43pm

The email had an open rate of almost 33% (industry avg is 12.6%)

35.4% of the recipients who opened the email, completed the survey.

More than 50% of the recipients who took the survey, also submitted comments.